N4.6 FoxHole Licensing Issue


#1

I have a Jace 8 running a foxhole client.
We purchased a license key for this host and I applied it to the required field and rebooted the device.
The client will not switch from “Demo Mode” to “Licensed”

I have tried deleting the client and reinstalling with no luck.

Any ideas on what could be going on here?

Niagara Version 4.6.96.28.3
Foxhole Version 4.0.22.16.1


#2

Still not working. Can I please get some support from a Kodaro Rep??

Host ID: QNX-TITAN-668B-CB75-8437-86F7:CSI3F0X:CLIENT
License Key: NCNJ-HPDB-ZFFE-HJCH-NGCH


#3

Can you please send me a private message with your order details so I can review and confirm this order with our licensing team? It does appear those two keys do not match.


#4

Host ID: QNX-TITAN-668B-CB75-8437-86F7:CSI3F0X:CLIENT
License Key: NCNJ-HPDB-ZFFE-HJCH-NGCH

PO 60319657

Ordered through Cochrane

What else do you need?


#5

Nothing else at this time.


#6

It would appear an extra line was added somewhere in the process when the product code was submitted which caused the issue. I believe this is an issue with how cochrane orders are submitted and introduce this break in the code due to width of their format and length of the code and sometimes this new line is not caught before license generation.

Here is the corrected license key:
FPML-ZHPT-TVJT-UTQT-QBZE