Siemens driver not connecting


#1

Hi Support,
We have a customer who is currently trialling the Siemens driver but is having trouble connecting to the Siemens system. Are you able to provide some advice as to what to look for?

Attached is a screenshot of the driver property sheet.

Enabling debug has given us the below logs:
INFO [16:36:23 04-Feb-19 AEST][csi3sys600-MessageQueue] /Drivers/Sys600Driver/Sys600SerialNetwork-Connect
INFO [16:36:23 04-Feb-19 AEST][csi3sys600] Connecting
INFO [16:36:24 04-Feb-19 AEST][csi3sys600] Opening serial port for Sys600SerialNetwork
INFO [16:36:59 04-Feb-19 AEST][csi3sys600-MessageQueue] /Drivers/Sys600Driver/Sys600SerialNetwork-Connect
INFO [16:36:59 04-Feb-19 AEST][csi3sys600] Connecting
INFO [16:37:00 04-Feb-19 AEST][csi3sys600] Opening serial port for Sys600SerialNetwork
INFO [16:37:35 04-Feb-19 AEST][csi3sys600-MessageQueue] /Drivers/Sys600Driver/Sys600SerialNetwork-Connect
INFO [16:37:35 04-Feb-19 AEST][csi3sys600] Connecting
INFO [16:37:36 04-Feb-19 AEST][csi3sys600] Opening serial port for Sys600SerialNetwork
INFO [16:38:12 04-Feb-19 AEST][csi3sys600-MessageQueue] /Drivers/Sys600Driver/Sys600SerialNetwork-Connect
INFO [16:38:12 04-Feb-19 AEST][csi3sys600] Connecting
INFO [16:38:13 04-Feb-19 AEST][csi3sys600] Opening serial port for Sys600SerialNetwork
INFO [16:38:48 04-Feb-19 AEST][csi3sys600-MessageQueue] /Drivers/Sys600Driver/Sys600SerialNetwork-Connect
INFO [16:38:48 04-Feb-19 AEST][csi3sys600] Connecting
INFO [16:38:49 04-Feb-19 AEST][csi3sys600] Opening serial port for Sys600SerialNetwork
INFO [16:39:24 04-Feb-19 AEST][csi3sys600-MessageQueue] /Drivers/Sys600Driver/Sys600SerialNetwork-Connect
INFO [16:39:24 04-Feb-19 AEST][csi3sys600] Connecting
INFO [16:39:25 04-Feb-19 AEST][csi3sys600] Opening serial port for Sys600SerialNetwork
INFO [16:40:00 04-Feb-19 AEST][csi3sys600-MessageQueue] /Drivers/Sys600Driver/Sys600SerialNetwork-Connect
INFO [16:40:00 04-Feb-19 AEST][csi3sys600] Connecting
INFO [16:40:01 04-Feb-19 AEST][csi3sys600] Opening serial port for Sys600SerialNetwork
INFO [16:40:36 04-Feb-19 AEST][csi3sys600-MessageQueue] /Drivers/Sys600Driver/Sys600SerialNetwork-Connect
INFO [16:40:36 04-Feb-19 AEST][csi3sys600] Connecting
INFO [16:40:37 04-Feb-19 AEST][csi3sys600] Opening serial port for Sys600SerialNetwork
INFO [16:41:13 04-Feb-19 AEST][csi3sys600-MessageQueue] /Drivers/Sys600Driver/Sys600SerialNetwork-Connect
INFO [16:41:13 04-Feb-19 AEST][csi3sys600] Connecting
INFO [16:41:14 04-Feb-19 AEST][csi3sys600] Opening serial port for Sys600SerialNetwork
INFO [16:41:49 04-Feb-19 AEST][csi3sys600-MessageQueue] /Drivers/Sys600Driver/Sys600SerialNetwork-Connect
INFO [16:41:49 04-Feb-19 AEST][csi3sys600] Connectingimage001%20(1)

Please let me know what to check for.

Regards,
Pravesh


#2

The fail message says no response which may indicate a physical connection issue. I would start by verifying the physical connections on both ends of the serial port and/or serial port settings. I also saw a blank password entry so I would double check that is correctly set as well.

Additionally, what is the driver version, niagara version and hardware this is being run on?